Norfolk Island Holiday Homes offers holiday accommodation on Norfolk Island, a small island in the Pacific Ocean that is part of Australia. Most guests plan a trip like this well ahead, and they want to see where they will stay and book it with confidence. We designed and built a website for the business that lets guests book online.
What the Business Needed
An accommodation business with more than one property has a lot to manage. Each home has its own photos, details and available dates. Guests need to compare the homes and pick the right one, and the owner needs to keep track of who is staying where.
Many accommodation owners also list their properties on travel websites such as Booking.com. That makes it important for the business's own website and those travel websites to work together.
What We Built
We did the website design and built the site on WordPress. WordPress is a popular system that lets the owner log in and update pages without needing a developer. The site includes these features:
- Online bookings: Guests can book their stay directly on the website.
- Booking.com connection: The website is linked to Booking.com, the well-known travel booking website.
- Managing several properties: The site is set up to handle more than one holiday home, each with its own details.
- Image gallery: Each home can be shown with a gallery of photos, so guests can see the rooms and views before they book.
- CRM connection: A CRM, or customer relationship management system, is a tool for keeping track of customers and their details. The website is linked to one, so guest information can be kept in one place.
Why These Features Matter for Accommodation Businesses
Whether you run holiday homes, a bed and breakfast or a small motel, the same ideas apply.
- Direct bookings: When guests book on your own website, you have a direct relationship with them from the start.
- Working with travel websites: Many travellers search on Booking.com, so being listed there helps people find you. Linking that listing with your own website can help keep things in step, so you are not juggling two separate systems by hand.
- One site for every property: Showing all your homes on one website makes it easy for guests to compare them, and easy for you to manage them.
- Photos build trust: People are booking a place they have never seen. Clear photos help them feel sure about their choice.
- Knowing your guests: Keeping guest details in a CRM makes it easier to stay in touch, for example to welcome back people who have stayed before.
You can see more of this project on our Norfolk Island Holiday Homes portfolio page.
How We Can Help
At IDM2, we design and build websites for accommodation and tourism businesses in Melbourne and right across Australia. If you would like guests to book online, or you want your website to work with the other tools you use, we can help. See our WordPress websites page, or get in touch to talk it through.