Website Maintenance Services and Hosting
Care Plans that keep your website running at its best, every day of the week, for every month, for as long as you want us to.
Our Care plans now include complete IT Support
Why your business needs a care plan
While some agencies believe the website project is complete once it’s designed and developed, we understand that an effective website needs ongoing care and support.
A non-functional or problematic website is worse than no website at all. As the face of your business, your website reflects your business to potential customers. If your website lacks attention to detail or performs poorly, this is how the customer sees your business.
There are plenty of reasons to opt for a site maintenance plan, with the biggest reason being peace of mind.
Without website experience and know-how, a simple hiccup can take days or even weeks to fix and result in lost leads and sales.
All of our plans include support hours which you can also be used for any design or development work you want done each month. Our hosting and maintenance plans start at a very affordable $165 per month, which covers web hosting and ongoing maintenance, plus one hour of support which can be used for any IT or Website related tasks.
CARE PLANS
Website Hosting, Maintenance & IT Support Plans
Lite
Web Hosting, Maintenance & Support
For businesses requiring website hosting, regular website updates (with website and IT support hours included).
$165 / per month
- IT & Web Support (1 hour / month)
- *See Website and IT Support Features below
- Premium Website Hosting (Australia)
- SSL Setup & Secure Site
- Daily Security Scans
- Managed WordPress Updates
- Managed Software Updates
- Managed Security Updates
- Monthly Maintenance Report
- 24/7 Site Uptime Monitoring
- Daily Off-Site Backups (Amazon Cloud)
- Cancel Anytime – No Long-Term Contracts
Peace of Mind
Web Hosting, Maintenance & Support
For businesses requiring website hosting, regular website updates (with additional website and IT support hours included).
$350 / per month
- IT & Web Support (3 hours / month)
- *See Website and IT Support Features below
- Premium Website Hosting (Australia)
- SSL Setup & Secure Site
- Daily Security Scans
- Managed WordPress Updates
- Managed Software Updates
- Managed Security Updates
- Monthly Maintenance Report
- 24/7 Site Uptime Monitoring
- Daily Off-Site Backups (Amazon Cloud)
- Cancel Anytime – No Long-Term Contracts
Support
Website and IT Support
For businesses that don’t require website hosting and ongoing maintenance but require regular website and IT support.
$265 / per month
- IT & Web Support (3 hours / month)
- *See Website and IT Support Features below
Need additional support hours?
Customise your Care plan to include additional support hours if required. Just speak to one of our team.
Care Plans
Website and IT Support Features
All IDM2 Care plans now include both Website and IT Support
Use your support hours for any of the following support services
Website
Carrying out work required on your website including both design and development
Computer
Assistance with computer setup, software issues, and performance optimisation
Assistance with email including provisioning, setup and troubleshooting
Google Workspace
Expert support for Google Workspace setup, management, and user training
Office 365
Setup, guidance and troubleshooting for Office 365 applications and user management
Network & Internet
Online support for your local network and internet including Wifi, ADSL and NBN
Printers & Scanners
Assistance and support with printers and scanners including setup and troubleshooting
Server
Server maintenance, monitoring, and support for optimal performance and security
*Support is carried out remotely. On-site support will incur additional charges.
Care Plans
Website Hosting and Maintenance Features
Our 'Lite' and 'Peace of Mind' packages include the following features
Fast & Secure Hosting
IDM2 uses secure cloud servers, located here in Australia.
30 Days of Backups
We take and maintain the last 30 days of backups to the Amazon cloud.
Software updates
We update your software and plugins each month so you are always up to date and secure.
Support
We include monthly support hours that can also be used to make changes to your website.
Security
Website firewall security using Wordfence
Malware Scanning
We take daily scans of your website for malware and remove any if found.
Database Optimisation
We regularly clean your database from stale data that could be slowing your site down.
Monthly Reports
Each month you will receive a report on what work we have carried out for the month.
We keep your website fast and up-to-date
We Secure, Protect and Clean your website
With our daily security monitoring and scanning, we make sure your website is always protected against hacking and malware threats. Should your site be hacked or get infected with Malware, our team will respond immediately and clean your site from any malicious software or malware.
In a worst case scenario where your site might need to be restored, we have you covered. We backup your website (daily) and store it in the Amazon cloud.
Support Hours Included for Design and Development Work
An experienced team
Who we've worked for
Website maintenance services in Melbourne, explained simply
IDM2 provides website maintenance services from our office in Port Melbourne, for businesses across Melbourne and further afield. Website maintenance is the regular work that keeps a website safe and working properly: updating the software it runs on, checking it for security problems, taking backups and fixing things when they break. Most business owners don't have the time or the know-how to do this themselves, so our website care plans do it for them every month.
Many websites are built on WordPress, a popular system for running websites. WordPress and the plugins that add extra features to it release updates often. If those updates are skipped, the site can slow down, stop working or become easier to hack. Our WordPress maintenance services take care of this for you. If you don't have a website yet, our WordPress website design and website development pages explain how we build them.
What our website care plans include
- Website hosting in Australia. Hosting is the service that stores your website and shows it to visitors. On the Lite and Peace of Mind plans, your website sits on secure cloud servers located here in Australia.
- Daily backups. We back up your website every day and keep the last 30 days of copies in the Amazon cloud, so we can bring it back if something goes wrong.
- Monthly updates. We update WordPress, plugins and other software each month, so your website stays up to date and secure.
- Security and malware scans. A Wordfence firewall blocks many attacks, and we scan your website every day for malware, which is harmful code that hackers try to hide on a site. If we find any, we remove it.
- Uptime monitoring. We check around the clock that your website is online, so we know quickly if it goes down.
- Database clean ups. We regularly clear out old data that can slow your website down.
- A monthly report. Each month you receive an easy to read report of the work we carried out, which you can pass on to a manager if you need to.
- Support hours. Every plan includes support hours you can use for changes to your website, or for IT help with things like email, Office 365, Google Workspace and printers.
Which care plan suits your business
The Lite plan suits a business whose website doesn't change much. It covers hosting, maintenance and one hour of support each month. The Peace of Mind plan suits a business that updates its website often or wants regular IT help, because it includes three hours of support each month. The Support plan is for businesses that already have hosting somewhere else and only need website and IT support hours. If you need more hours on any plan, we can add them.
How our website maintenance services work, step by step
- Have a chat with us. Tell us about your website, where it is hosted now and what kind of help you need. We'll suggest the care plan that fits.
- We set everything up. If your plan includes hosting, we set your website up on our Australian hosting and switch on the daily backups, security scans and uptime monitoring.
- We look after it every month. We run the updates, keep an eye on security and clean up the database, without you needing to ask.
- You use your support hours. When you want a change, such as a new page, a price update or help with your email, you send it to us and we use your support hours to do it. Support is done remotely, and on-site help costs extra.
- You get a report. At the end of each month we send you a plain report of what we did.
Why businesses choose IDM2 for website care plans
The same team that designs and builds websites looks after them, so your support hours can go towards real design and development work, not just small fixes. If your website is due for a bigger change, we can also help with a website redesign. Our plans run month to month with no long-term contract, and under our care plan terms and conditions your monthly rate stays the same for 12 months from your start date. To talk about a plan, contact our Port Melbourne team.
Common questions about website maintenance
What are website maintenance services?
Website maintenance services are the regular jobs that keep a website safe and working. That includes updating the software it runs on, checking it for security problems, taking backups and fixing things when they break. With an IDM2 care plan, our team does this for you every month, and your website is hosted on secure servers in Australia.
How much do your website care plans cost?
The Lite plan is $165 a month and includes hosting, maintenance and one hour of support. The Peace of Mind plan is $350 a month and includes three hours of support. The Support plan is $265 a month for three hours of website and IT support, without hosting. Under our care plan terms, your monthly rate stays the same for 12 months from your start date.
Do I have to sign a long contract?
No. Our care plans run month to month and you can cancel at any time. Under our care plan terms, we need your cancellation request by the 25th of the month you want to cancel in. Hosting customers can also ask for a full refund within the first 30 days.
Do you offer 24/7 support?
Our hosting plans include 24/7 uptime monitoring, which means we check around the clock that your website is online, so we know quickly if it goes down. Help with changes and IT problems comes from the support hours in your plan and is done remotely. On-site help costs extra.
Is my website backed up?
Yes. On the Lite and Peace of Mind plans we back up your website every day and keep the last 30 days of copies in the Amazon cloud. Our terms still ask you to keep your own copies too, so every hosting account comes with cPanel, a control panel where you can make and download a backup at any time.
What happens if my website is hacked?
We scan your website for malware every day and use a Wordfence firewall to block many attacks before they get in. If your site is hacked or infected, our team cleans it and removes the harmful code. If the damage is too great to clean, we can restore your website from one of our daily backups.
