Hosting, Maintenance & Support
Care Plans that keep your website running at its best, every day of the week, for every month, for as long as you want us to.
Our Care plans now include complete IT Support
Why your business needs a care plan
While some agencies believe the website project is complete once it’s designed and developed, we understand that an effective website needs ongoing care and support.
A non-functional or problematic website is worse than no website at all. As the face of your business, your website reflects your business to potential customers. If your website lacks attention to detail or performs poorly, this is the how the customer sees your business.
There are plenty of reasons to opt for a site maintenance plan, with the biggest reason being peace of mind.
Without website experience and know-how, a simple hiccup can take days or even weeks to fix and result in lost leads and sales.
All of our plans include support hours which you can also be used for any design or development work you want done each month. Our hosting and maintenance plans start at a very affordable $165 per month, which covers web hosting and ongoing maintenance, plus one hour of support which can be used for any IT or Website related tasks.
CARE PLANS
Website Hosting, Maintenance & IT Support Plans
Lite
Web Hosting, Maintenance & Support
For businesses requiring website hosting, regular website updates (with website and IT support hours included).
$165 / per month
- IT & Web Support (1 hour / month)
- *See Website and IT Support Features below
- Premium Website Hosting (Australia)
- SSL Setup & Secure Site
- Daily Security Scans
- Managed WordPress Updates
- Managed Software Updates
- Managed Security Updates
- Monthly Maintenance Report
- 24/7 Site Uptime Monitoring
- Daily Off-Site Backups (Amazon Cloud)
- Cancel Anytime – No Long-Term Contracts
Peace of Mind
Web Hosting, Maintenance & Support
For businesses requiring website hosting, regular website updates (with additional website and IT support hours included).
$350 / per month
- IT & Web Support (3 hours / month)
- *See Website and IT Support Features below
- Premium Website Hosting (Australia)
- SSL Setup & Secure Site
- Daily Security Scans
- Managed WordPress Updates
- Managed Software Updates
- Managed Security Updates
- Monthly Maintenance Report
- 24/7 Site Uptime Monitoring
- Daily Off-Site Backups (Amazon Cloud)
- Cancel Anytime – No Long-Term Contracts
Support
Website and IT Support
For businesses that don’t require website hosting and ongoing maintenance but require regular website and IT support.
$265 / per month
- IT & Web Support (3 hours / month)
- *See Website and IT Support Features below
Need additional support hours?
Customise your Care plan to include additional support hours if required. Just speak to one of our team.
Care Plans
Website and IT Support Features
All IDM2 Care plans now include both Website and IT Support
Use your support hours for any of the following support services
Website
Carrying out work required on your website including both design and development
Computer
Assistance with computer setup, software issues, and performance optimisation
Assistance with email including provisioning, setup and troubleshooting
Google Workspace
Expert support for Google Workspace setup, management, and user training
Office 365
Setup, guidance and troubleshooting for Office 365 applications and user management
Network & Internet
Online support for your local network and internet including Wifi, ADSL and NBN
Printers & Scanners
Assistance and support with printers and scanners including setup and troubleshooting
Server
Server maintenance, monitoring, and support for optimal performance and security
*Support is carried out remotely. On-site support will incur additional charges.
Care Plans
Website Hosting and Maintenance Features
Our 'Lite' and 'Peace of Mind' packages include the following features
Fast & Secure Hosting
IDM2 uses secure cloud servers, located here in Australia.
30 Days of Backups
We take and maintain the last 30 days of backups to the Amazon cloud.
Software updates
We update your software and plugins each month so you are always up to date and secure.
Support
We include monthly support hours that can also be used to make changes to your website.
Security
Website firewall security using Wordfence
Malware Scanning
We take daily scans of your website for malware and remove any if found.
Database Optimisation
We regularly clean your database from stale data that could be slowing your site down.
Monthly Reports
Each month you will receive a report on what work we have carried out for the month.
We keep your website fast and up-to-date
We Secure, Protect and Clean your website
With our daily security monitoring and scanning, we make sure your website is always protected against hacking and malware threats. Should your site be hacked or get infected with Malware, our team will respond immediately and clean your site from any malicious software or malware.
In a worst case scenario where your site might need to be restored, we have you covered. We backup your website (daily) and store it in the Amazon cloud.
Support Hours Included for Design and Development Work
FAQ's
Some common questions we figure you might have when considering a hosting and maintenance plan
An experienced team
Who we've worked for
