Hosting and Maintenance

Care Plans that keep your website running at its best, every day of the week, for every month, for as long as you want us to.

Why your business needs a care plan

While some agencies believe the website project is complete once it’s designed and developed, we understand that an effective website needs ongoing care and support.

A non-functional or problematic website is worse than no website at all. As the face of your business, your website reflects your business to potential customers. If your website lacks attention to detail or performs poorly, this is the how the customer sees your business.

There are plenty of reasons to opt for a site maintenance plan, with the biggest reason being peace of mind.

Without website experience and know-how, a simple hiccup can take days or even weeks to fix and result in lost leads and sales.

All of our plans include support hours which you can also be used for any design or development work you want done each month. Our hosting and maintenance plans start at a very affordable $150 per month, which provides covers web hosting and maintenance, plus one hour of support.

CARE PLANS

Website Maintenance & Support Plans

Lite

$150 / per month

Site Support - 60 mins Per Month
Premium Website Hosting (Australia)
SSL Setup & Secure Site
Daily Security Scans
Managed WordPress Updates
Managed Software Updates
Managed Security Updates
Monthly Maintenance Report
24/7 Site Uptime Monitoring
Daily Off-Site Backups (Amazon Cloud)
Cancel Anytime – No Long-Term Contracts

Peace of Mind

$350 / per month

Site Support - 120 mins Per Month
Premium Website Hosting (Australia)
SSL Setup & Secure Site
Daily Security Scans
Managed WordPress Updates
Managed Software Updates
Managed Security Updates
Monthly Maintenance Report
24/7 Site Uptime Monitoring
Daily Off-Site Backups (Amazon Cloud)
Malware Cleanup Guarantee
Website Performance Optimisation
Monthly Website Insights Report
Google Analytics Integration
Basic SEO Configuration
Quarterly Consulting Call
Cancel Anytime – No Long-Term Contracts

Premium Support

$399 / per month

Site Support - 240 mins Per Month
Premium Website Hosting (Australia)
SSL Setup & Secure Site
Daily Security Scans
Managed WordPress Updates
Managed Software Updates
Managed Security Updates
Monthly Maintenance Report
24/7 Site Uptime Monitoring
Daily Off-Site Backups (Amazon Cloud)
Malware Cleanup Guarantee
Website Performance Optimisation
Monthly Website Insights Report
Google Analytics Integration
Basic SEO Configuration
Monthly Consulting Call
Staging Server
Cancel Anytime – No Long-Term Contracts

Care Plans

Features

All our Hosting & Maintenance packages include the following.

Fast & Secure Hosting

IDM2 uses secure cloud servers, located here in Australia.

30 Days of Backups

We take and maintain the last 30 days of backups to the Amazon cloud.

Software updates

We update your software and plugins each month so you are always up to date and secure.

Support

We include monthly support hours that can also be used to make changes to your website.

Security

Website firewall security using Wordfence

Malware Scanning

We take daily scans of your website for malware and remove any if found.

Database Optimisation

We regularly clean your database from stale data that could be slowing your site down.

Monthly Reports

Each month you will receive a report on what work we have carried out for the month.

We keep your website fast and up-to-date

With regular plugin updates, daily scanning & monitoring as well as our super fast and secure hosting, your website is always running at its best. At the end of each month we provide you with all the updates and status of your website in an easy to read format that you can present to managers should you need to.

We Secure, Protect and Clean your website

With our daily security monitoring and scanning, we make sure your website is always protected against hacking and malware threats. Should your site be hacked or get infected with Malware, our team will respond immediately and clean your site from any malicious software or malware.

In a worst case scenario where your site might need to be restored, we have you covered. We backup your website (daily) and store it in the Amazon cloud.

Support Hours Included for Design and Development Work

All of our plans include support hours that can be used for anything website related, including design or development.

FAQ's

Some common questions we figure you might have when considering a hosting and maintenance plan

Do my support hours roll over each month?

Our support hours do not roll over, however, we will always make time for you and your needs, and we understand that some months you may need us more than others. We design the plans to be as flexible as possible.

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Can I use more support hours than in my plan?

Can I cancel anytime?

What work is included in the support hours?

How many backups do you keep?

What happens if my site gets hacked?

How often do you perform updates?