Hosting, Maintenance & Support

Care Plans that keep your website running at its best, every day of the week, for every month, for as long as you want us to.

Our Care plans now include complete IT Support

Why your business needs a care plan

While some agencies believe the website project is complete once it’s designed and developed, we understand that an effective website needs ongoing care and support.

A non-functional or problematic website is worse than no website at all. As the face of your business, your website reflects your business to potential customers. If your website lacks attention to detail or performs poorly, this is the how the customer sees your business.

There are plenty of reasons to opt for a site maintenance plan, with the biggest reason being peace of mind.

Without website experience and know-how, a simple hiccup can take days or even weeks to fix and result in lost leads and sales.

All of our plans include support hours which you can also be used for any design or development work you want done each month. Our hosting and maintenance plans start at a very affordable $165 per month, which covers web hosting and ongoing maintenance, plus one hour of support which can be used for any IT or Website related tasks.

CARE PLANS

Website Hosting, Maintenance & IT Support Plans

Lite

Web Hosting, Maintenance & Support

For businesses requiring website hosting, regular website updates (with website and IT support hours included).

$165 / per month

Peace of Mind

Web Hosting, Maintenance & Support

For businesses requiring website hosting, regular website updates (with additional website and IT support hours included).

$350 / per month

Support

Website and IT Support

For businesses that don’t require website hosting and ongoing maintenance but require regular website and IT support.

$265 / per month

Need additional support hours?

Customise your Care plan to include additional support hours if required. Just speak to one of our team.

Care Plans

Website and IT Support Features

All IDM2 Care plans now include both Website and IT Support

Use your support hours for any of the following support services

Website

Carrying out work required on your website including both design and development

Computer

Assistance with computer setup, software issues, and performance optimisation

Email

Assistance with email including provisioning, setup and troubleshooting

Google Workspace

Expert support for Google Workspace setup, management, and user training

Office 365

Setup, guidance and troubleshooting for Office 365 applications and user management

Network & Internet

Online support for your local network and internet including Wifi, ADSL and NBN

Printers & Scanners

Assistance and support with printers and scanners including setup and troubleshooting

Server

Server maintenance, monitoring, and support for optimal performance and security

*Support is carried out remotely. On-site support will incur additional charges.

Care Plans

Website Hosting and Maintenance Features

Our 'Lite' and 'Peace of Mind' packages include the following features

Fast & Secure Hosting

IDM2 uses secure cloud servers, located here in Australia.

30 Days of Backups

We take and maintain the last 30 days of backups to the Amazon cloud.

Software updates

We update your software and plugins each month so you are always up to date and secure.

Support

We include monthly support hours that can also be used to make changes to your website.

Security

Website firewall security using Wordfence

Malware Scanning

We take daily scans of your website for malware and remove any if found.

Database Optimisation

We regularly clean your database from stale data that could be slowing your site down.

Monthly Reports

Each month you will receive a report on what work we have carried out for the month.

We keep your website fast and up-to-date

With regular plugin updates, daily scanning & monitoring as well as our super fast and secure hosting, your website is always running at its best. At the end of each month we provide you with all the updates and status of your website in an easy to read format that you can present to managers should you need to.

We Secure, Protect and Clean your website

With our daily security monitoring and scanning, we make sure your website is always protected against hacking and malware threats. Should your site be hacked or get infected with Malware, our team will respond immediately and clean your site from any malicious software or malware.

In a worst case scenario where your site might need to be restored, we have you covered. We backup your website (daily) and store it in the Amazon cloud.