AI Development
Building intelligent applications and tools tailored to your needs - from smart chatbots to AI-driven software that transforms how you operate.
AI-Powered Applications
Custom-built apps enhanced with AI to streamline operations, automate complex tasks, and create smarter digital tools.
Smart Chatbots & Virtual Agents
Conversational AI to handle customer service, capture leads, and provide 24/7 support, reducing pressure on your team.
AI Knowledge Systems
Internal smart search tools powered by vector databases and retrieval systems, helping staff find key info instantly.
Custom AI Development Services
Transform your ideas into intelligent, AI-driven applications with IDM2’s development expertise. We build solutions that solve real business problems using artificial intelligence, from enhancing customer experiences to optimising internal operations. Our approach to AI development is outcome-focused: we start by understanding the result you need (more sales, faster processes, better insights) and then we craft the technology to make it happen. Whether you’re looking to create a smart new product or infuse AI capabilities into an existing system, our team has you covered.
We leverage modern AI technologies – including machine learning, natural language processing, and LLM integrations – to give your software a brain. Importantly, everything we build is tailored to you. Security, scalability, and ease of use are baked into our solutions from day one. With over 20 years in software development and the latest AI tools at our fingertips, IDM2 can design and deliver platforms that set you apart from the competition. The result? You get powerful AI applications that are ready to drive efficiency and innovation in your business.
AI-Powered Applications
Build custom software that adapts and improves with use through AI and machine learning.
Automate decision-making with predictive analytics tailored to your business goals.
Personalise user experiences with data-driven insights and behaviour tracking.
Develop apps across mobile, desktop, or web platforms – fully aligned with your workflow.
Increase operational efficiency and reduce manual errors through intelligent features.
Deliver modern, user-friendly interfaces that elevate customer experience and engagement.
Smart Chatbots & Virtual Agents
Deploy AI-powered bots that handle support, sales, and internal queries 24/7.
Use advanced natural language processing for human-like conversations.
Automate FAQs, appointment bookings, product guidance and more – instantly.
Reduce support costs while improving customer response times and satisfaction.
Scale customer engagement without growing your headcount or team workload.
Customise tone, branding, and functionality to match your business identity.
AI Knowledge Systems
Transform documents, FAQs, and internal data into a searchable AI-powered knowledge base.
Ask questions in plain English and receive instant, accurate, context-aware responses.
Implement retrieval-augmented generation (RAG) for precise data-backed answers.
Reduce onboarding and training time by centralising business knowledge access.
Empower customer service and staff with quick, consistent information delivery.
Keep sensitive data secure with fully custom, organisation-specific deployments.
AI Development​
The Process
1. Discovery
First, we get to know your business inside-out. Through workshops and consultations, we identify your challenges, goals, and opportunities. This phase is all about listening and exploring ideas. By thoroughly understanding your needs, we set a strong foundation for a solution that truly fits.
2. Design
Next, we strategise and blueprint the solution. Our team sketches out how the AI or automation workflow will function within your operations. We design the architecture, user experience, and integration points. You’ll see prototypes or diagrams that make the vision concrete. In this stage, we ensure the plan aligns with your business processes and objectives before any building begins.
3. Develop
Here’s where we bring the solution to life. Our developers and AI specialists build and train the system according to the design. Whether it’s coding a custom application, setting up an AI model, or configuring workflow automation, we follow best practices and agile methods to deliver a reliable, high-quality product. You’ll get updates and demos along the way – we keep you in the loop, so there are no surprises.
4. Deploy
Finally, we launch the solution in your environment. We take care of deployment, testing, and smoothing out any wrinkles. More importantly, we ensure your team is ready – providing training, documentation, and support for a seamless transition. Our job isn’t done until the AI or automation is running smoothly and delivering the expected benefits in your day-to-day operations.