CARE PLANS

Website Maintenance & Support Plans

Lite

$150 / per month

  • Site Support - 60 mins Per Month
  • Premium Website Hosting (Australia)
  • SSL Setup & Secure Site
  • Daily Security Scans
  • Managed WordPress Updates
  • Managed Software Updates
  • Managed Security Updates
  • Monthly Maintenance Report
  • 24/7 Site Uptime Monitoring
  • Daily Off-Site Backups (Amazon Cloud)
  • Cancel Anytime – No Long-Term Contracts

Peace of Mind

$350 / per month

  • Site Support - 120 mins Per Month
  • Premium Website Hosting (Australia)
  • SSL Setup & Secure Site
  • Daily Security Scans
  • Managed WordPress Updates
  • Managed Software Updates
  • Managed Security Updates
  • Monthly Maintenance Report
  • 24/7 Site Uptime Monitoring
  • Daily Off-Site Backups (Amazon Cloud)
  • Malware Cleanup Guarantee
  • Website Performance Optimisation
  • Monthly Website Insights Report
  • Google Analytics Integration
  • Basic SEO Configuration
  • Quarterly Consulting Call
  • Cancel Anytime – No Long-Term Contracts

Premium Support

$399 / per month

  • Site Support - 240 mins Per Month
  • Premium Website Hosting (Australia)
  • SSL Setup & Secure Site
  • Daily Security Scans
  • Managed WordPress Updates
  • Managed Software Updates
  • Managed Security Updates
  • Monthly Maintenance Report
  • 24/7 Site Uptime Monitoring
  • Daily Off-Site Backups (Amazon Cloud)
  • Malware Cleanup Guarantee
  • Website Performance Optimisation
  • Monthly Website Insights Report
  • Google Analytics Integration
  • Basic SEO Configuration
  • Monthly Consulting Call
  • Staging Server
  • Cancel Anytime – No Long-Term Contracts
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Care Plans

Website and IT Support Features

All IDM2 Care plans now include both Website and IT Support
Use your support hours for any of the following support services

Website

Carrying out work required on your website including both design and development

Computer

Assistance with computer setup, software issues, and performance optimisation

Email

Assistance with email including provisioning, setup and troubleshooting

Google Workspace

Expert support for Google Workspace setup, management, and user training

Office 365

Setup, guidance and troubleshooting for Office 365 applications and user management

Network & Internet

Online support for your local network and internet including Wifi, ADSL and NBN

Printers & Scanners

Assistance and support with printers and scanners including setup and troubleshooting

Server

Server maintenance, monitoring, and support for optimal performance and security

*Support is carried out remotely. On-site support will incur additional charges.
Find out more

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