AI Workflows & Automation
Streamlining your business processes by automating repetitive tasks, integrating AI into daily operations, and freeing up your team for higher-value work.
Business Process Automation
Automate repetitive tasks and link systems together using platforms like n8n and Make – saving time and reducing human error.
Competitor Monitoring with AI
Track your competitors and market trends automatically with actionable insights delivered to your inbox.
Marketing Automation & Agents
Create intelligent marketing campaigns, personalise outreach, and schedule content using AI-powered agents.
AI for Lead Generation
Set up systems that identify, qualify, and contact new leads – automatically.
Internal Workflow Optimisation
Improve how your teams work behind the scenes with smarter internal systems and less manual handling.
Voice Assistants for Business
AI-powered voice systems that answer phones, guide users, or perform tasks – ideal for support-heavy environments.
Custom AI Workflows & Automation
In today’s fast-paced business world, efficiency is everything. IDM2’s AI Workflows & Automation services help you do more with less by automating the tasks and processes that bog you down. We integrate intelligent automation into your workflows so that everyday business operations run like clockwork – no more missed steps or wasted effort. The idea is simple: let the AI handle the repetitive, time-consuming jobs, while your people focus on the high-value work that really moves the needle.
From small startups to larger enterprises, organisations across Australia are embracing workflow automation to save time, reduce costs, and minimise human error. IDM2 makes this journey easy and impactful. We start by understanding your current processes and pain points. Then we design automation solutions that fit in with how you work (we can often connect with your existing software or tools). The result is a streamlined process where tasks that used to take hours happen in seconds – automatically, reliably, and often with better accuracy than before. And because we infuse these workflows with AI where beneficial, they don’t just run on autopilot, they also learn and adapt. For example, an AI-driven workflow might prioritise leads that are more likely to convert, or flag exceptions in a finance process for human review. It’s automation with intelligence built in.
Business Process Automation
Automate repetitive tasks like reporting, data entry, onboarding, and order processing.
Reduce manual errors and boost efficiency across day-to-day operations.
Free up staff for higher-value, strategic work – not boring admin.
Build custom workflows with built-in logic, approvals, and notifications.
Ensure consistent results through tested and robust automation flows.
Improve team satisfaction by removing the need for copy-paste tasks.
Competitor Monitoring
Track competitor websites, social media, and news automatically.
Monitor key signals like pricing, product launches, and customer reviews.
Receive timely, digestible reports and alerts with relevant intel.
React quickly to market changes with proactive strategy adjustments.
Save hours of manual research through fully automated monitoring.
Stay informed and competitive with AI doing the background work.
Marketing Automation
Automate campaigns across email, ads, and web based on user behaviour.
Segment your audience for targeted, high-converting communications.
Personalise messages and content with AI-powered recommendations.
Optimise ad spend automatically by tracking real-time campaign performance.
Reduce manual workload so your team can focus on creative strategy.
Improve marketing ROI with smarter, AI-enhanced automation.
Lead Generation
Identify and qualify leads through AI-driven online and CRM data scanning.
Capture visitor interest with smart chatbots and website forms.
Personalise LinkedIn outreach and automate first contact follow-ups.
Nurture leads with sequenced emails, scoring, and reminders.
Fill your pipeline with warm leads while your team sleeps.
Scale lead generation without expanding your sales team.
Internal Workflow Optimisation
Connect systems to automate data flows between platforms (e.g., CRM to Xero).
Route tasks to the right people at the right time with AI logic.
Eliminate tool-switching and double-handling through integration.
Automate multi-step processes like onboarding or approvals.
Get full visibility into task progress with smart notifications and dashboards.
Increase operational clarity and efficiency across departments.
Voice Assistants
Integrate voice commands into daily workflows and reporting.
Create Alexa or Google Assistant skills tailored to your operations.
Enable field teams to update jobs or reports hands-free via headset.
Provide customer support via AI voice bots for phone or kiosks.
Use natural language processing to interpret spoken queries accurately.
Add convenience, accessibility, and modern functionality to your services.
AI Development​
The Process
1. Discovery
First, we get to know your business inside-out. Through workshops and consultations, we identify your challenges, goals, and opportunities. This phase is all about listening and exploring ideas. By thoroughly understanding your needs, we set a strong foundation for a solution that truly fits.
2. Design
Next, we strategise and blueprint the solution. Our team sketches out how the AI or automation workflow will function within your operations. We design the architecture, user experience, and integration points. You’ll see prototypes or diagrams that make the vision concrete. In this stage, we ensure the plan aligns with your business processes and objectives before any building begins.
3. Develop
Here’s where we bring the solution to life. Our developers and AI specialists build and train the system according to the design. Whether it’s coding a custom application, setting up an AI model, or configuring workflow automation, we follow best practices and agile methods to deliver a reliable, high-quality product. You’ll get updates and demos along the way – we keep you in the loop, so there are no surprises.
4. Deploy
Finally, we launch the solution in your environment. We take care of deployment, testing, and smoothing out any wrinkles. More importantly, we ensure your team is ready – providing training, documentation, and support for a seamless transition. Our job isn’t done until the AI or automation is running smoothly and delivering the expected benefits in your day-to-day operations.