AI Consulting
Guiding your strategy with expert advice, workshops, and roadmaps so you can confidently implement AI and automation where it makes the most impact.
Discovery & Design Workshops
Collaborative sessions to explore AI opportunities across your business and design solutions that match your goals.
Automation Audits & ROI Reports
We review your current processes, identify automation opportunities, and provide a clear action plan for savings and growth.
AI Strategy & Roadmaps
Build a tailored plan for long-term AI adoption – including use-case prioritisation, budgeting, and risk management.
Integration & Rollout Support
Hands-on help to implement and launch AI tools, with minimal disruption to your team.
Training & Team Enablement
We’ll get your team comfortable with new AI tools through practical training and ongoing support.
AI Consulting Services
Not sure where to start with AI? Or perhaps you have ideas but need a strategic plan to make them a reality? IDM2’s AI Consulting services are here to guide you. We offer expert advice and hands-on support to help Australian businesses navigate the world of AI and automation with confidence. Think of us as your AI partner: we stay on top of the latest technologies (so you don’t have to) and focus on aligning tech solutions with your business goals. Our consulting approach is practical and results-driven – it’s not about tech for tech’s sake, but about finding the smartest ways to improve your operations, customer experience, and bottom line.
When you engage IDM2 for consulting, we become an extension of your team. We listen to your challenges, educate your stakeholders, and chart a clear path forward. You’ll get unbiased recommendations and a roadmap that makes sense for your organisation’s size, budget, and vision. Whether you’re looking to automate specific processes, implement AI tools like chatbots or predictive analytics, or develop a company-wide AI strategy, we can assist at every step. With 20+ years in IT and a deep understanding of emerging AI trends, our lead consultant Sam Taylor ensures you’re getting advice that’s grounded in experience and tuned to the future.
Discovery & Design Workshops
Kickstart your AI journey with our interactive Discovery & Design Workshops. These sessions are all about exploration and ideation. We’ll come together with your key team members (in-person around Melbourne or via video call across Australia) to discuss potential AI and automation opportunities in your business.
Not everyone is an AI expert – and that’s okay! We’ll explain concepts in plain language and brainstorm use cases relevant to your industry. Through guided exercises, we help you uncover processes that are ripe for automation or areas where AI could add value (like enhancing customer service or crunching data for insights).
Once we’ve identified promising ideas, we’ll design high-level solutions or prototypes to visualise how they would work. You’ll come away from these workshops with a clearer understanding of AI’s possibilities and a shortlist of impactful projects to pursue. It’s an energising first step that often sparks innovation and gets all stakeholders on the same page.
Automation Audits
Before diving into new tools, it’s wise to assess where you stand. Our Automation Audit service is essentially a check-up for your current operations. We systematically review your existing workflows, software, and data usage to find bottlenecks, manual pain points, and inefficiencies. Think of it as shining a light on all the routine tasks and processes in your day-to-day business.
Maybe your team is spending too much time copying data between systems, or perhaps there are approval steps that create delays. We document these and evaluate which ones could be streamlined or improved with automation or AI.
The audit includes reviewing any current automation or scripts you have to ensure they’re optimised. At the end, you’ll receive a report with our findings and concrete recommendations. It might suggest quick fixes (like using a certain tool or integration) and bigger opportunities (like fully automating a multi-step process).
With this audit, you gain a clear view of where automation will yield the best return, so you can prioritise investments wisely.
AI Strategy & Roadmaps
To truly benefit from AI, you need a plan. Our AI Strategy & Roadmap service provides you with a comprehensive strategy document and step-by-step plan for adopting AI in alignment with your business objectives.
We work closely with your leadership team to define an AI vision that complements your overall company strategy – whether that’s improving customer satisfaction, increasing operational efficiency, or launching innovative products. Then we outline a phased roadmap: which projects to tackle first (for quick wins), what to implement in the next 6-12 months, and how to scale in the long term. Importantly, we consider factors like budget, change management, and team capabilities.
The strategy will cover the types of AI technologies that fit your needs (be it machine learning, NLP, computer vision, etc.), recommended platforms or tools, and any training or hiring needs. With a clear AI roadmap in hand, you won’t be swayed by hype or random tech trends – you’ll have a focused plan that maximises ROI and builds competitive advantage over time.
Our clients find this strategic clarity invaluable, turning what can be a daunting journey into a structured program of work with measurable milestones.
Integration Support
Already have an AI solution in mind or a tool you want to use, but not sure how to fit it into your current systems? We provide Integration Support to make AI adoption seamless. Implementing a new AI platform or automation workflow often means connecting it with your existing software (CRM, ERP, databases, websites, etc.) – and that can get complex.
Our experts will architect and execute the integration, ensuring data flows smoothly and securely between old and new. Whether it’s integrating a chatbot into your website and CRM, connecting a machine learning model to your inventory management, or adding an AI service into your cloud infrastructure, we handle the technical details. We focus on minimising disruption: the goal is to enhance what you have, not break it.
With proper integration, your AI initiatives will quickly blend into daily operations, and your team can continue using your systems with added AI benefits in the background. We also coordinate with any third-party vendors or IT teams as needed to get the job done right. The bottom line – you get all the advantages of AI without the headaches of figuring out compatibility issues.
Training & Team Enablement
Technology is only as powerful as the people who use it. That’s why IDM2 emphasizes Training & Team Enablement as a core part of our consulting. When we introduce an AI tool or automated process, we also ensure your team is comfortable and competent in using it.
Our training sessions can be tailored to different roles – from hands-on workshops for your technical staff (teaching them how to maintain or tweak an AI system) to introductory seminars for end-users or managers (helping them understand new workflows or interpret AI-driven insights). We provide user-friendly guides, documentation, and ongoing support during the transition period. The aim is to remove fear or uncertainty around AI and foster a culture of enthusiasm for innovation. When your employees see AI as a helpful colleague rather than a mysterious black box, adoption soars and so do the benefits.
Beyond tool-specific training, we also offer general upskilling in areas like data literacy and process automation concepts, so your team grows in capability alongside the tech. Empowered with knowledge, your organisation can fully embrace the AI transformation and even start contributing ideas for further improvements.
AI Development​
The Process
1. Discovery
First, we get to know your business inside-out. Through workshops and consultations, we identify your challenges, goals, and opportunities. This phase is all about listening and exploring ideas. By thoroughly understanding your needs, we set a strong foundation for a solution that truly fits.
2. Design
Next, we strategise and blueprint the solution. Our team sketches out how the AI or automation workflow will function within your operations. We design the architecture, user experience, and integration points. You’ll see prototypes or diagrams that make the vision concrete. In this stage, we ensure the plan aligns with your business processes and objectives before any building begins.
3. Develop
Here’s where we bring the solution to life. Our developers and AI specialists build and train the system according to the design. Whether it’s coding a custom application, setting up an AI model, or configuring workflow automation, we follow best practices and agile methods to deliver a reliable, high-quality product. You’ll get updates and demos along the way – we keep you in the loop, so there are no surprises.
4. Deploy
Finally, we launch the solution in your environment. We take care of deployment, testing, and smoothing out any wrinkles. More importantly, we ensure your team is ready – providing training, documentation, and support for a seamless transition. Our job isn’t done until the AI or automation is running smoothly and delivering the expected benefits in your day-to-day operations.