AI Development
Building intelligent applications and tools tailored to your needs - from smart chatbots to AI-driven software that transforms how you operate.
AI-Powered Applications
Custom-built apps enhanced with AI to streamline operations, automate complex tasks, and create smarter digital tools.
Smart Chatbots & Virtual Agents
Conversational AI to handle customer service, capture leads, and provide 24/7 support, reducing pressure on your team.
AI Knowledge Systems
Internal smart search tools powered by vector databases and retrieval systems, helping staff find key info instantly.
Custom AI Development Services
Transform your ideas into intelligent, AI-driven applications with IDM2’s development expertise. We build solutions that solve real business problems using artificial intelligence, from enhancing customer experiences to optimising internal operations. Our approach to AI development is outcome-focused: we start by understanding the result you need (more sales, faster processes, better insights) and then we craft the technology to make it happen. Whether you’re looking to create a smart new product or infuse AI capabilities into an existing system, our team has you covered.
We leverage modern AI technologies – including machine learning, natural language processing, and LLM integrations – to give your software a brain. Importantly, everything we build is tailored to you. Security, scalability, and ease of use are baked into our solutions from day one. With over 20 years in software development and the latest AI tools at our fingertips, IDM2 can design and deliver platforms that set you apart from the competition. The result? You get powerful AI applications that are ready to drive efficiency and innovation in your business.
AI-Powered Applications
Imagine software that learns and improves the more you use it. We develop AI-powered applications that bring intelligence to your business processes and products. This could be a custom mobile app that uses predictive analytics to personalise content for your users, or a desktop platform that applies machine learning to analyse data and automate decisions. The possibilities are endless – if you have a workflow or product that could benefit from automation or smarter insights, we can build a solution for it.
Our AI applications help businesses increase efficiency, reduce errors, and deliver better experiences to their customers. From concept to code, we ensure your AI app is user-friendly, reliable, and aligned with your goals.
Smart Chatbots & Virtual Agents
Engage your customers and team with chatbots that truly understand and respond IDM2 creates smart chatbots and virtual agents that can handle customer service queries, assist with sales, or even help your staff internally.
These aren’t the clunky bots of yesterday – our chatbots leverage advanced natural language processing (and even large language models like ChatGPT) to have human-like conversations. Available 24/7, they can answer FAQs, book appointments, provide product recommendations, and more, all without human intervention. The outcome? Better customer engagement, faster response times, and lower support costs.
We design each virtual agent to reflect your brand’s tone and knowledge, so it feels like an integrated part of your team. By deploying a smart chatbot, you can scale your support or sales efforts without scaling headcount, ensuring help is always just a message away for your users.
AI Knowledge Systems
Unlock the knowledge within your organisation. We build AI-driven knowledge systems that make finding information and insights effortless.
Think of an AI Knowledge System as your company’s intelligent brain – it can absorb documents, policies, FAQs, and data from across your business, and let you query it in plain English. Instead of digging through folders or manuals, your team (or customers) can ask a question and get accurate, context-aware answers instantly.
We achieve this by combining powerful language models with your data – a technique known as retrieval augmented generation (RAG). In practice, it means the AI can fetch facts from your knowledge base and present them through an easy conversational interface. The benefits are huge: new employees get up to speed faster, customer support finds answers quickly, and everyone makes decisions based on facts, not guesses.
Our AI Knowledge Systems are secure and custom-built, ensuring your proprietary information stays protected. By turning your company’s data into a smart assistant, IDM2 helps you reduce training time, avoid information bottlenecks, and improve overall productivity.
AI Development​
The Process
1. Discovery
First, we get to know your business inside-out. Through workshops and consultations, we identify your challenges, goals, and opportunities. This phase is all about listening and exploring ideas. By thoroughly understanding your needs, we set a strong foundation for a solution that truly fits.
2. Design
Next, we strategise and blueprint the solution. Our team sketches out how the AI or automation workflow will function within your operations. We design the architecture, user experience, and integration points. You’ll see prototypes or diagrams that make the vision concrete. In this stage, we ensure the plan aligns with your business processes and objectives before any building begins.
3. Develop
Here’s where we bring the solution to life. Our developers and AI specialists build and train the system according to the design. Whether it’s coding a custom application, setting up an AI model, or configuring workflow automation, we follow best practices and agile methods to deliver a reliable, high-quality product. You’ll get updates and demos along the way – we keep you in the loop, so there are no surprises.
4. Deploy
Finally, we launch the solution in your environment. We take care of deployment, testing, and smoothing out any wrinkles. More importantly, we ensure your team is ready – providing training, documentation, and support for a seamless transition. Our job isn’t done until the AI or automation is running smoothly and delivering the expected benefits in your day-to-day operations.